FeedHeart.com — Privacy Policy
Effective Date: July 15, 2025
1. Introduction
FeedHeart.com is operated as a DBA of Gem Food Services Corp, a USDA-, FDA-, and SQF-certified food manufacturing company specializing in Medically Tailored Meals (MTMs). We are committed to protecting your personal information and complying with all applicable privacy regulations, including HIPAA, state privacy laws, and industry best practices.
2. Information We Collect
We may collect the following information:
● Personal Identifiers: Name, email, phone number, address
● Health Information (if provided voluntarily): Dietary needs, chronic condition indicators (e.g., diabetes, hypertension), and caregiver notes
● Insurance or Coverage Details (if applicable): Medicaid ID, MCO plan type, or referrer
● Technical Data: IP address, browser type, device information, and usage behavior
3. How We Use Your Information
We use the information to:
● Deliver and improve our medically tailored meal programs
● Provide customer support and respond to inquiries
● Comply with contractual obligations to government agencies, MCOs, or public health organizations
● Analyze user behavior for program optimization
● Send email newsletters or alerts (you may opt out at any time)
4. Data Sharing and Disclosure
We do not sell your personal data. However, we may share data with:
● Healthcare providers, case managers, or referrers (only with your consent)
● Government agencies or insurers as required for Medicaid/Medicare compliance
● Third-party service providers (e.g., HIPAA-compliant CRM or logistics firms)
● As required by law or regulation
5. Data Security
We implement administrative, technical, and physical safeguards to protect your information. All sensitive data is encrypted at rest and in transit.
6. Your Rights
You have the right to:
● Access and review your personal data
● Correct inaccuracies
● Request deletion (where legally permitted)
● Withdraw consent for communications
7. HIPAA & Health Data Disclaimer
While FeedHeart is not a Covered Entity under HIPAA, we operate with HIPAA-aligned practices in our interactions with referring providers, Medicaid plans, and MCOs. Any Protected Health Information (PHI) shared with us is handled securely and with discretion.
8. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect data from children.
9. Contact Us
For questions or data access requests, contact:
contact@feedheart.com
